Lost Your Cool? You’re Not Alone
Our soundbite-heavy world has made losing your cool a hotter-than-ever subject. With everyone from sports stars to CEOs sharing the dubious fame of a public melt down, Stout has gathered the best advice for how to recover and how to prevent your own hot head moment.
The Heat Is On…Camera
With everyone carrying a phone around in their pocket or purse, it’s harder than ever for bad behavior to hide. Just talk to Travis Kalanick, former Uber CEO, whose tirade at a driver over fares was recorded and widely publicized. Or Toronto city councillor Paula Fletcher, who lost her cool over a heckler during a televised meeting, shouting at the man to, “Come on, run against me. Come on down, baby!” (She later apologized, saying she had “lost it.”). And there’s always Hollywood, where publicists and fixers never need fear standing in the unemployment line.
So what do you do when you you’ve blown your top in a very public way? The good news is, redemption is possible – depending on how far you went, and how well you handle the aftermath. Here are five #Stout steps that you can take after the smoke clears:
Recovery Is Possible; Prevention Is Better
The toxicity of former Uber COE Travis Kalanick was such that the company needed to remove him to recover. Dara Khosrowshahi, the new CEO, started his time with the ride-hailing firm by conducting an “apology tour”, publicly expressing deep concern and regret for the previous culture. And his tactic is working; Toyota just inked a $500-million dollar investment with Uber, partnering with them to deliver self-driving cars by 2021.
Even better than making an apology tour, though, is preventing a meltdown in the first place. While you are indeed only human (see #2 above), there are several strategies you can employ to stay cool under pressure. Here’s how to head off acting like a hothead.
Sometimes, though, you’re just done. ↣
Consider former JetBlue flight attendant Steven Slater, who was finally done after a rule-breaking passenger not only refused to obey crew commands, but then hit him in the head with a piece of luggage.
With no desire to retain his job or reclaim his reputation, Slater exited with a dramatic flair of epic proportions — summarized here by ABC’s The View.